Help Center

Here are our current applicable discounts at checkout:

1 up to 30 items - 10% off - use code - 10OFF

30 up to 50 items - 15% off - use code - 15OFF

50 items & up - 20% off - use code - 20OFF

Must be applied during checkout to qualify. Discounts are calculated prior to shipping and any applicable tax

Please don't hesitate to contact us @ - charmfulimpressions.com

Yes you can. Please include what you would like your personalized note to say in the "NOTES" area during checkout. Please include everything you wish it to say including any names TO and/or FROM so the recipient will know who the gift is coming from.

We accept Visa, Mastercard, and American Express debit and credit cards. We also accept Paypal Express Checkout.

All billing/payment information is excluded from your order to protect privacy as well as in case an order is being gifted.

Buyers are responsible for any customs and import taxes that may apply. Please check with your countries custom's office or tax agent for charges and/or rates for packages coming from a country outside your own.

All orders are a 1-3 business day processing time before being shipped.

We currently ship throughout Canada and the United States

CANADIAN and USA ORDERS

$13.99/ FLAT RATES UNDER $35 USD

FREE SHIPPING OVER $35 USD

CANADIAN ORDERS HAVE AN INCLUDED TRACKING NUMBER WITH ORDERS OF 4+ ITEMS. YOU WILL SEE AN ATTACHED TRACKING NUMBER WHEN YOUR ORDER SHIPS IF AMOUNT PURCHASED QUALIFIES.

USA ORDERS- TRACKING NUMBER IS ATTACHED TO YOUR SHIPMENT NOTIFICATION YOU WILL RECEIVE FROM US WHEN YOUR ORDER HAS SHIPPED.

The purchasers correct address is the purchasers responsibility to give correctly at the time when placing an order in our shop. In the event the address is not correct, we will re-send your order to the correct address only and when the said order that went to the wrong address has been sent back to us by postal service "return to sender" or "non-delivery" status. Buyer is responsible for the re-shipping costs.

Even though USPS tracking shows a status of "delivered" sometimes the tracking is not correct and it's rare that a package is lost. Possible reasons and steps to take. 

1- Sometimes another member of your household received the package and placed it within your residence.

2- The pkg is still on the truck or at the Post Office. Sometimes pkgs are scanned earlier than delivery and then shows up a few days later.

3- 99% of the time the pkg was delivered the wrong address, perhaps a neighbour. Please check with neighbours, postal carrier and/or call your local post office and inquire.

MOST EFFECTIVE- You can request GPS coordinates of where your pkg was delivered at your local post office. The delivery driver's scanners have this info.

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Unfortunately, once a package is marked "delivered" by USPS, they view the pkg as private property of the recipient. This means that USPS will not provide me (seller) any additional info about tracking or delivery scans as it has been deemed your (the customer's) private property. 

This unfortunately puts the burden to request info about your pkg on you. Visit your local Post Office and ask to speak with the delivery supervisor. Make sure you have the tracking number on hand to give them.

CANADA

Mail is not considered "Lost" in the eyes of the postal service until at least 40 business days have past from the day after an order has been shipped, not including weekends and/or holidays. 

In the unfortunate event that such an occurence were to take place, we will be in touch. We may have to file an insurance claim for missing parcel if in our country.

USA

 If it is not lost in our country then filing the claim with USPS is the purchasers responsibility to do so. We will be in touch for further information regarding any situations such as this that may arise.

You will need to file a Suspected Mail Theft Caim with your local post office. You might also want to file a "stolen mail" report with your local police so that there is a record of mail theft in your area.

Package Theft is not covered with Shipping insurance and we will not replace stolen items at our expense. It is your responsibility to make sure where your order is being delivered is safe.

We offer custom stamping on bracelets and our intital necklaces in our personalized collection section

We offer refunds within 14 days of purchase for all Canadian and USA orders.

 Please contact us at - info@charmfulimpressions.com to notify us that you would like to make a return, including the item you wish to return , order # from your purchase receipt and the reason for returning. We will refund the original price, including shipping fees when applicable.

We issue a refund once the returned item has been received by us and said item(s) are in the condition in which they were shipped to you, unworn and in all packaging. Return shipping costs are the buyer’s responsibility. Therefore, we suggest the buyer arrange for tracked delivery confirmation of the said item(s).

We accept Visa, Master Card, American Express as well as PayPal. You do not need a PayPal account to use this service. Just choose "Guest Checkout" to proceed using Paypal without an account.

You can reach us for all order inquiries :EMAIL:  info@charmfulimpressions.com  

                                                                          TEXT:   (905) 375-9751

We can also be reached through our "Chat" button. Please expect some time before a response but we strive to respond as soon as we possibly can.